Finding high-quality IT support companies for your business can be challenging. You need somebody that not only has the technical expertise but that you can also trust. If an IT provider doesn’t have the necessary attitude or response to your industry compliance requirements, then they are unfortunately not suitable for the job.
In this guide, we take a look at the top ten IT support companies out there right now for businesses like yours. We run through each of them in turn, explaining what they are best for and why you might want to hire them, and then finish with a final verdict on which we think is the overall winner.
If you’re just looking for immediate US-based support, then look at Ascendant Technologies. This IT company provides 24/7, 365 help desk assistance and managed IT services to small and medium-sized businesses across New Jersey and the United States. It doesn’t outsource anything, and there are no language barriers to negotiate, so you can get quick resolutions without additional frustration. There’s also no callback queue, no dispatcher routing, and no “I’ll call you back” nonsense.
Unlike regular IT companies that only provide temporary fixes, Ascendant Technologies looks for the root cause of company IT issues and resolves them. It aims to help companies increase their IT uptime so they can continue their operations without costly interruptions.
For companies looking for budget-friendly helpdesk and cybersecurity assistants, Blueclone Networks is a great choice. It’s budget-friendly and highly rated when IT budgets are being squeezed. It can deliver simple assistance, like securing business networks, as well as complex, tailored cloud migrations for firms that want to move their businesses entirely online and away from in-house servers.
If your business is currently co-managing its IT or heavily reliant on Microsoft’s software and cloud-based products, then you might want to explore Exigent Technologies. This IT support firm specializes in supplementing your company’s existing internal IT staff and blending their expertise with yours to deliver the most effective solutions.
This company is particularly helpful if you’re reliant on Microsoft Azure or 365 environments. It understands them inside out and knows how to streamline them in your particular avenue of business. Once you have their support in place, you can begin taking on more challenging projects involving these tools and also put them to better use.
Let’s say, for instance, that you’re in an industry like healthcare, the legal profession, or accounting. In these situations, you require IT support from a firm that genuinely understands your compliance requirements inside out. Integrated Computer Services is a company that claims to do just that. It supports regulated businesses by ensuring that their IT networks have strict data security protocols. It’s an expert in cybersecurity and safe file transfer, and can create cloud-based or local systems so that customers can access secure portals and keep their sensitive data safe.
Some businesses require around-the-clock monitoring of their IT networks because they’re constantly in use, perhaps because of flexible working, or maybe because their systems have constant exposure and they have widely distributed cybersecurity services.
MooIT Solutions’ primary strength lies in its continuous system management, which is one of the reasons we were so interested in reviewing this company. It can design tailored security measures depending on the business and unique cybersecurity threats that it faces, and it has competence in a range of security tools outside of the norm.
Let’s say that your organization is heavily dependent on an enterprise resource planning (ERP) software capability. In that case, you need an IT service that understands your requirements and is able to work with the tools that you currently use. That’s where Net at Work LLC comes in handy.
It can assist with platforms like Sage X3 and go beyond standard managed services, providing deep, tailored support where needed. These sorts of IT solutions can be challenging to come by in regular managed service firms, but Net at Work LLC has specialized options for companies who are heavily invested in optimizing their ERPs.
If you run a healthcare business, or even if you just have a regular small business, we recommend taking a look at Digacore Technology Consultants. This firm has worked with firms in these segments for a long time and delivers fast, dedicated, value-driven care that’s specifically for these operations. It understands thorny issues like HIPAA compliance and is able to tailor file transfer and document retrieval to the medical sector. It understands the unique rules and risks that operate in this particular market vertical.
If you’re looking for a white-glove VIP service and you want a managed service provider to take care of the challenges of IT operations for you, then Atlantic IT could be a great choice. It’s highly responsive, co-managed, and has a fully managed IT option if you need it and don’t want to integrate its services with your existing suppliers.
The aptly named Network Doctor is probably one of the best options in our view for long-term strategic planning. It can provide virtual CIO services and help your company budget and map out its technology systems for the long term. It tends to think in five-year chunks, so if you have a long-term time horizon for your IT capabilities, this might be the right option for you.
Finally, you might want to consider Integris if you are reliant on on-time project delivery and your IT capabilities. This option is particularly valuable for startups who have strict launch timelines to meet VC requirements.
In our view, the best IT support company right now is Ascendant Technologies. This comes down to the fact that it aims to correct the root problems that businesses face in their IT capabilities and resolve them before they interrupt their operations.
